Last Updated: August 2026
R-LIFE Co., Ltd. (“R-LIFE,” “we,” “us,” or “our”) recognizes the importance of protecting personal information and is committed to handling personal information appropriately and securely.
This Privacy Policy explains how we collect, use, manage, and protect personal information obtained through the R-Life Kyoto International website (the “Website”) and through our related real estate services.
By using this Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you use the Website, contact us, register for an account, request information about a property, or use our real estate-related services.
The information we collect may include the following.
Information You Provide to Us
- Full name
- Email address
- Telephone number
- Country or region of residence
- Preferred language
- Address
- Account registration information
- Username and password
- Details submitted through inquiry forms
- Property preferences and requirements
- Desired property location
- Budget or preferred price range
- Desired property type
- Information regarding property purchase, sale, rental, or management
- Information contained in communications with us
- Other information voluntarily provided to R-LIFE
Depending on the nature of the real estate transaction or service requested, we may also request additional information necessary to provide our services or comply with applicable Japanese laws and regulations.
2. Information Collected Automatically
When you access or use the Website, certain technical information may be collected automatically.
Such information may include:
- IP address
- Browser type and version
- Operating system
- Device type
- Language settings
- Date and time of access
- Pages viewed
- Referring website or page
- Time spent on pages
- Website navigation and interaction information
This information is generally used to analyze Website usage, maintain Website security, improve our services, and provide a better user experience.
3. Cookies and Similar Technologies
The Website may use cookies and similar technologies.
Cookies are small data files stored on your computer, smartphone, or other device when you visit a website.
We may use cookies for purposes including:
- Maintaining Website functionality
- Remembering user preferences
- Supporting account login functionality
- Remembering property search preferences
- Improving Website usability
- Understanding how users interact with the Website
- Measuring Website traffic and performance
- Preventing fraudulent or unauthorized access
You may disable or restrict cookies through your browser settings.
However, disabling certain cookies may cause some Website functions, including login or personalized functionality, to operate improperly.
4. Analytics Services
We may use third-party analytics tools, such as Google Analytics or similar services, to understand how visitors use the Website.
These services may collect information such as:
- Pages visited
- Length of visit
- Approximate geographic location
- Device and browser information
- Traffic source
- Website interactions
Such information may be collected using cookies or similar technologies.
Information collected through analytics services is used primarily to improve Website performance, content, usability, and our services.
Third-party analytics providers process information according to their own privacy policies and terms.
5. Purposes for Which We Use Personal Information
R-LIFE may use collected personal information for the following purposes:
Property and Real Estate Services
- Responding to property inquiries
- Introducing properties that may meet your requirements
- Providing information concerning properties for sale or rent
- Supporting real estate purchases, sales, leases, and other transactions
- Providing property management services
- Providing renovation or related real estate services
- Arranging property viewings
- Communicating regarding negotiations and transactions
- Preparing documents necessary for transactions
- Providing after-sales or ongoing support
Website and Account Services
- Creating and managing user accounts
- Authenticating users
- Managing saved properties or other account-related functionality
- Responding to Website inquiries
- Providing customer support
- Improving Website functionality and usability
- Preventing unauthorized access or misuse
Communications
- Responding to inquiries
- Providing requested information
- Sending important notices concerning transactions or services
- Providing relevant information regarding properties or R-LIFE services
- Sending newsletters or marketing communications where permitted by applicable law
Users may request to stop receiving promotional communications at any time.
Business Administration
- Maintaining records
- Managing customer relationships
- Conducting internal analysis
- Improving our services
- Protecting R-LIFE’s legal rights and interests
- Preventing fraud and other unlawful activities
Legal and Regulatory Compliance
- Complying with laws and regulations
- Performing procedures required for real estate transactions
- Responding to lawful requests from courts, government authorities, law enforcement agencies, or other public organizations
- Complying with obligations under Japanese real estate and other applicable laws
6. Sharing of Personal Information
R-LIFE does not sell personal information to third parties.
We will not provide personal information to third parties except where:
- The User has given consent
- Disclosure is necessary to provide requested services
- Disclosure is required or permitted by applicable law
- Disclosure is necessary to protect the life, health, property, rights, or safety of an individual
- Disclosure is necessary to cooperate with government authorities or law enforcement
- Disclosure is otherwise permitted under applicable Japanese law
7. Sharing Information in Connection with Real Estate Transactions
In order to provide real estate services, it may be necessary to share relevant personal information with parties involved in a transaction.
Such parties may include:
- Property owners
- Property sellers
- Property buyers
- Landlords
- Tenants
- Real estate agents and brokerage companies
- Property management companies
- Developers
- Construction or renovation companies
- Judicial scriveners
- Lawyers
- Tax accountants
- Financial institutions
- Mortgage providers
- Insurance companies
- Guarantee companies
- Utility or related service providers
- Other professionals or organizations involved in a transaction
We will limit such disclosure to information reasonably necessary for the relevant transaction or service.
8. Service Providers
R-LIFE may engage third-party service providers to support the operation of the Website or our business.
These providers may include companies providing:
- Website hosting
- Website development
- Cloud services
- Email delivery
- Customer relationship management
- Analytics
- Cybersecurity
- Data storage
- Translation
- Marketing
- Payment or financial services
- Other operational support
Where personal information is entrusted to such service providers, R-LIFE will take reasonable measures to ensure appropriate handling and protection of personal information.
9. International Users and Cross-Border Data Transfers
The Website is intended in part for customers residing outside Japan.
When an overseas user contacts R-LIFE or uses our services, personal information may be transferred to, stored in, or processed in Japan.
In addition, certain cloud services or service providers used by R-LIFE may process data in countries or regions outside Japan.
Where required by applicable law, R-LIFE will take appropriate measures regarding international transfers of personal information.
10. Legal Disclosure
R-LIFE may disclose personal information when reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to a court order or other legal process
- Respond to lawful requests from government or law enforcement agencies
- Investigate fraud or illegal activities
- Protect the rights or property of R-LIFE
- Protect the safety of R-LIFE, our customers, or third parties
11. Business Transfers
In the event of a merger, acquisition, restructuring, transfer of business, corporate reorganization, or similar transaction involving R-LIFE, personal information may be transferred as part of the relevant business assets.
Any successor organization handling such information will be required to manage personal information in accordance with applicable laws.
12. Links to Third-Party Websites
The Website may contain links to external websites operated by third parties.
R-LIFE is not responsible for the privacy practices, security, content, or services of third-party websites.
We encourage users to review the privacy policies of external websites before providing personal information.
13. Social Media and External Services
The Website may include links to or integrations with social media platforms and other external services.
When you interact with such services, information may be collected by the relevant external service provider.
The collection and use of information by such services are governed by their respective privacy policies.
14. Security of Personal Information
R-LIFE takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Destruction
- Alteration
- Leakage
- Misuse
Such measures may include appropriate access controls, password management, encrypted communications, server security, and administrative safeguards.
However, no transmission or storage method over the Internet can be guaranteed to be completely secure.
15. Retention of Personal Information
R-LIFE retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as required by applicable law.
Retention periods may vary depending on:
- The nature of the information
- The services provided
- The status of a real estate transaction
- Contractual obligations
- Accounting requirements
- Applicable legal requirements
When personal information is no longer required, R-LIFE will take reasonable measures to delete or anonymize it.
16. Access, Correction, and Deletion of Personal Information
Subject to applicable Japanese law, you may request:
- Disclosure of your personal information
- Correction of inaccurate information
- Addition or updating of information
- Deletion of personal information
- Suspension of use
- Suspension of disclosure to third parties
We may require reasonable identification procedures before processing such requests.
Certain information may need to be retained where required by law or where necessary for legitimate business or legal purposes.
17. Account Information
Users who create an account on the Website are responsible for maintaining the confidentiality of their login credentials.
If you believe that your account has been accessed without authorization, please contact R-LIFE promptly.
Users may contact us to request changes to or deletion of account-related information, subject to applicable legal and operational requirements.
18. Children’s Privacy
The Website is not primarily intended for children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.
If we become aware that personal information has been collected improperly from a child, we will take reasonable steps to delete or appropriately manage such information.
19. Marketing Communications
Where permitted by applicable law, R-LIFE may send information regarding:
- New property listings
- Recommended properties
- Real estate services
- Kyoto living information
- Events
- News
- Other information that may be relevant to customers
Users may unsubscribe from marketing communications at any time through an unsubscribe mechanism provided in the communication or by contacting R-LIFE.
Important transactional or service-related communications may still be sent where necessary.
20. Changes to This Privacy Policy
R-LIFE may revise this Privacy Policy from time to time in response to:
- Changes in our services
- Changes to the Website
- Changes in applicable laws or regulations
- Changes in technologies or business practices
The updated Privacy Policy will become effective when published on the Website unless otherwise specified.
Users are encouraged to periodically review this page.
21. Governing Law
This Privacy Policy shall be governed by the laws of Japan.
The handling of personal information by R-LIFE is subject to applicable Japanese laws and regulations, including the Act on the Protection of Personal Information.
22. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
R-LIFE Co., Ltd.
Kyoto Head Office
150 Takeda Okenoicho, Fushimi-ku,
Kyoto 612-8421, Japan
Tel: +81-75-645-0039
For online inquiries, please use the Contact Us page on this Website.